1. ACCEPTED PAYMENT METHODS

We accept the following secure payment options:

Credit/Debit Cards
Visa | Mastercard | American Express | Discover
JCB (International Orders)

Digital Wallets
Apple Pay | Google Pay | Paypal
Venmo (Selected Items)

Alternative Payments
Shop Pay (Installments Available)

2. HOW TO PAY

Add items to cart → Proceed to Checkout.

Select payment method → Enter card/digital wallet details.

Review order → Confirm shipping & billing address.

Complete payment → Receive order confirmation via email.

Note:

Pre-authorization may temporarily hold funds (released in 3-5 business days).

3. SECURITY & PRIVACY

PCI-DSS compliant – All transactions are encrypted.

Zero Liability Protection – Fraudulent charges will be refunded.

Email alerts for unusual activity (e.g., high-value purchases).

4. FAQS

Q1: Why was my card declined?
▸ Insufficient funds | Incorrect CVV/ZIP code | Bank security block.

Q2: When will my refund be processed?
▸ 3-10 business days for card refunds | Instant for PayPal/Wallets.

Q3: Do you store my card details?
▸ No – We use tokenization (e.g., Stripe) for recurring payments.

Q4: Sales tax calculation?
▸ Applied at checkout based on your shipping address (exemptions for resellers).

5. NEED HELP?

Phone Support: +1 (840) 242-9361 (Mon-Fri, 9AM-6PM EST)
Email: info@ichandelier.com
Live Chat: Click the icon at the bottom right.